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Crucial Conversations: Tools for Talking When Stakes Are High

Communication skills are imperative in business. There will be times when stakes are high and emotions can play an irrational role. Knowing how to properly communicate your side of a business argument when someone strongly opposes it is the key to success.  Take a moment to refine and practice communication strategies in difficult situations.

Written by: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Published: September 7, 2011

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